IMPORTANT SECURITY INFORMATION

There is a rapid growth with Internet being used for commerce these days. Internet removes the limitations of physical presence to conduct online transactions for convenience. Fraudsters use this convenience to their advantage to commit fraud in Internet for financial gains. It becomes very critical for online users to be aware of such frauds and protect themselves against them.

If you observe anything unusual when accessing Internet Banking as shown above please close the browser immediately, do not continue the transaction and call us on +220 3566669, +220 3599994 immediately. We would also urge you to change your password from a safe computer. You can also send us an email at ebanking@agib.gm

PHISHING

Phishing is an act where fraudster pretending to be from trusted names, such as AGIB Bank, but directing recipients to rogue sites or trying to gain sensitive information for malicious intent.

Examples

• Attackers send spoof emails with certain created urgency requesting for sensitive information or requesting to click on a link which looks like Banks link.

• Attackers host websites which has look and feel similar to Banks website, on the website customers will be prompted to provide sensitive information.

SECURE PRACTICES

• Treat any emails that ask you to enter passwords, banking account details and covered card numbers with caution. If in doubt, contact our call center.

• Refrain from accessing your Internet Banking from any public computers

• Do not open attachments or click on hyperlinks from unknown sources

• Keep your username and password confidential at times.

• Always Use strong passwords and regularly change them.

• Verify the authenticity of the Bank's Internet Banking webpage by checking its URL and the PAD Lock symbol at the browser before putting in your Customer credentials.

• Monitor your last transaction and login on Internet Banking.

• Always logout when you done with Internet Banking.

SOCIAL ENGINEERING

Social engineering is the art of misleading people of doing what you want them to do. In terms of Internet Banking fraud, a fraudster will usually trick people into disclosing their AGIB Bank passwords, log-in details or other confidential information.

You can protect yourself by:

• Not disclosing confidential information over the phone unless you're absolutely sure of the caller's identity. If in doubt, ask for the caller's phone number and check it to see that it's genuine.

• Never sending confidential information by email. It can easily be intercepted by a third party, and AGIB Bank will never ask you to email personal details, account information or passwords.

• Keeping your PIN confidential at all times. AGIB Bank will never ask you to disclose your PIN.

TROJANS

A Trojan is a type of malware (malicious software) that is installed on your PC without your consent. Typically, a fraudster will send you an email that tries to trick you into following a website link, downloading something or opening an attachment. If you take this action, the Trojan would be installed. Trojans can be capable of recording your passwords and other personal details by capturing your keystrokes or taking screen shots of sites you visit. These details are then sent to a fraudster. Some Trojans actually allow a fraudster to shadow your computer sessions, seeing everything you do.

COMPUTER SAFETY

• Avoid visiting websites hosting software or other illegal online resources, including freeware such as torrents

• Ensure that your operating system is up to date with the latest patches as this will help you tighten vulnerabilities that such "malware" may exploit

• Ensure that your antivirus software is up to date with the latest virus signatures

• Use Strong password for your system.

PROTECT YOUR MOBILE DEVICES

• Password – Protect your mobile device with a password or PIN Code

• Automatic Locking – Configure your mobile device to automatically lock after some minutes

• Backup – Take regular backup of your mobile device

• Note – Note important information separately, your IMEI number and some contact numbers to call in case if you lose your mobile device

• Wi-Fi – Avoid using public Wi-Fi (wireless connections)

• Browse Wisely – Don’t click unknown links which you received either from SMS or Email

• Clear your cache – Regularly clear your history and cookies. If you can remember your passwords never save passwords on the mobile device

• Find your Lost Mobile – Enable the mobile device to allow you to locate, lock, or erase your data on your mobile device

• Erase Data – Set your mobile device to Erase all data on the mobile after 10 failed login attempts